Website Terms & Conditions for Presence Sessions

Welcome to our website! Before placing any orders, please carefully review these terms and conditions, as they outline key information regarding your rights and obligations, as well as ours.

By placing an order, you confirm your agreement to these terms.

Please note:

– You must be at least 18 years old to make a purchase on our site.

– Pay special attention to section 19, where we detail important limitations and exemptions of our liability to you.

Thank you for understanding and complying with these guidelines.

1. About us

We are Presence Sessions a company registered in Switzerland,

2. How to contact us

You can contact us by sending an email to hello@presencesessions.com

3. These terms

• 3.1 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Presence Sessions, and any reference to ‘you’ or ‘your’ is to the person placing an order on our website.
• 3.2 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
• 3.3 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you.
• 3.4 Your use of our website is governed by our Website Terms of Use.

4. Orders

• 4.1 Please check your order carefully and correct any errors before you submit it to us.
• 4.2 When you order from our website, we’ll send you an email to confirm we got your order. But that doesn’t mean we’ve accepted it yet. Your order is like an offer to buy our services or digital content.
• 4.3 We accept your order and form a legally binding contract when we send you an order confirmation email.
• 4.4 If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the services or digital content, we will email you using the details you provided when you made your order. We have the right to reject any order for any reason.
• 4.5 Presence Sessions offer online and offline therapy sessions, and other related services are for learning purposes only, not medical advice.

User Accounts

• 4.7 To access some services, users need to create an account. You must keep your account info safe, and we can suspend or terminate accounts for any violation of these terms or inappropriate activity.

5. Availability

• 5.1 All orders are subject to availability.
• 5.2 We can’t promise that our services or digital content will always be available. Sometimes, there may be interruptions, errors, or security issues, such as during maintenance or technical problems.
• 5.3 Sometimes, due to reasons beyond our control like a change in the law, we might have to stop offering certain services or digital content. If this affects your order:
• 5.3.1 For any affected services, we’ll refund any payments you made in advance for those services that were not provided yet.
• 5.3.2 For any affected digital content, you’ll get a full refund.

6. Making changes to your order

• If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7. Descriptions

• 7.1 Descriptions of our services and digital content are set out on our website. Please read the descriptions carefully.

8. Technical requirements for digital content

• 8.1 You will need internet access to participate, and you are responsible for any charges you may incur in connection with your download.
• 8.2 We are not liable to you if you are unable to access Zoom sessions and content due to a poor internet connection or for any other reason outside of our reasonable control.

9. Providing services

• 9.1 We will deliver the services within the timeframe agreed upon at the time of your order.
• 9.2 If a service requires a longer period to complete, any dates provided are only estimated and may change.
• 9.3 Services will be delivered to the location specified at the time of your order.
• 9.4 Certain services are available only online, as indicated on our website. For example, our “Presence Sessions” online group session are exclusively online
• 9.5 We will make every reasonable effort to provide the services as scheduled. However, in cases of delays caused by circumstances beyond our control—such as adverse weather or unforeseen events—we will notify you via email. We cannot be held responsible for any losses you may incur due to such delays.
• 9.6 If a delay occurs due to reasons outside of our control, we will aim to resume the service as soon as the issue is resolved. If a delay extends beyond 30 days, we will reach out via email to discuss your options: you may choose to wait or to cancel your order for a full refund on any services not yet provided.
• 9.7 Please ensure that all necessary information and instructions for the services are provided. We are not responsible for any losses or delays that arise if the services are affected due to insufficient information or guidance from you.
• 9.8 Cancellation of Services, we reserve the right to cancel or modify any class or service at any time, including sessions. In such cases, reasonable notice will be provided, and any affected users will be given options for rescheduling or compensation if applicable.

10. Delivery of digital content

• All content provided by Presence Sessions, including digital content, videos, written materials, and other media (collectively ‘Content’) is protected by intellectual property laws and remains the sole property of Presence Sessions.

12. Use Restrictions

• 12.1 Our services and digital content are provided for your personal, non-commercial use only. Commercial use, sharing, or distributing content is not allowed. You also may not copy, modify, or adapt the content for other purposes.
• We reserve the right to take legal action against any unauthorised use of our content or services. Unauthorised use includes, but is not limited to, copying, sharing, reselling, or any other use not explicitly permitted by these terms. Any infringement of our intellectual property rights may lead to suspension of access to our services and possible legal action.
• 12.2 Your use of any digital content is also subject to clause 11 above.

13. Prices

• 13.1 Prices for our services and digital content are listed on our website.
• 13.2 Our prices may change at any time. However, these changes will not affect existing orders, except as stated in clause 13.3.
• 13.3 If there’s a pricing error on our website that affects your order, we will contact you using the details provided with your order. You will have the option to confirm your order at the correct price or cancel your order. If we are unable to reach you, we will treat the order as cancelled and notify you by email.

14. Payment

• 14.1 All payments for services are processed through secure payment gateways. Once a purchase is made, it is non-refundable unless otherwise specified in a specific service policy. Please ensure that you understand the course structure before purchasing. All payments must be authorised by the card issuer.
• 14.2 Payment for all services must be made in advance. We will take payment from your card before sending you the order confirmation email.
• 14.3 If we are unable to process your payment, we will try to contact you using the details provided. If we cannot reach you, your order will be cancelled, and we will notify you by email.
• 14.4 If we do not receive your payment on time, we may charge interest on the outstanding balance at 8% above the Bank of England’s base rate.

15. Your right to cancel

No Refunds for Downloaded Content

Due to the nature of digital content, which is available immediately after purchase, we cannot offer refunds once digital content has been accessed or downloaded, except where the content is proven to be faulty (as defined in Clause 17).

• 15.1 Except in the circumstances listed in clause 15.2, you have the right to change your mind and cancel your order as follows:
• 15.1.1 For orders of services or digital content, you have 14 days from the date of your order confirmation email to cancel.
• 15.2 You lose the right to cancel in the following situations:
• 15.2.1 If you requested us to start providing the services within the 14-day cancellation period and the services are fully performed within this period; or 15.2.2 Once you begin downloading the digital content.
• 15.3 We will not provide any services within the 14-day cancellation period unless you request us to do so by selecting the relevant option when placing your order. We are under no obligation to accept your request.
• 15.4 To cancel your order, please email us at hello@presencesessions.com . To help us process your cancellation more quickly, please have your order number ready or include it in the email.

16. Refunds if you cancel your order

• 16.1 If you exercise your right to cancel under clause 15, we will issue a refund as soon as possible.
• 16.2 Your refund may be subject to the following deductions:
• 16.2.1 If services have been provided during the 14-day cancellation period at your request, we may deduct an amount for the services provided up to the time you notified us of your cancellation.
• 16.3 Refunds will be issued to the same payment method used for your order.
• 16.4 If your right to cancel does not apply due to any reason listed in clause 15.2, you are not entitled to a refund unless the services or digital content are faulty (see clause 17).

17. Faulty services or digital content

• 17.1 Any digital content provided must be as described, fit for purpose, and of satisfactory quality. Services must be provided with reasonable care and skill.
• 17.2 We are legally obliged to supply services and digital content that conform to our contract with you.
• 17.3 If a service is not provided with reasonable care and skill, you may ask us to repeat or fix it, or to issue a partial refund if we cannot resolve the issue.

Personal dislike of the content or failure to achieve desired results does not qualify as a fault.

• 17.6 This is a summary of some of your key rights, in addition to your cancellation rights outlined in clause 15. For more information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
• 17.7 If you experience any issues with services purchased from us, please contact us as soon as reasonably possible.

18. Events beyond our control

We are not liable if we fail to comply with these terms due to circumstances beyond our reasonable control.

19. Our responsibility to you

• 19.1 If we breach these terms or act negligently, we are liable for any foreseeable loss or damage you suffer as a result. “Foreseeable” means that, at the time the contract was made, it was either clear that such loss or damage could happen or that both you and we were aware it could reasonably result from our actions (or lack of action).
• 19.2 We are not liable for any loss or damage that is not foreseeable, not caused by our breach or negligence, or any loss or damage related to business purposes.
• 19.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

20. Your information

Any personal information you provide to us will be handled according to our Privacy Policy, which outlines what information we collect, how it is stored and used, and under what circumstances it may be shared.

21. No third-party rights

These terms are solely for the benefit of you and us. No other person or entity has any right to enforce any provision of these terms.

• 21.1 Third-Party Links The website may contain links to third-party websites or resources. We are not responsible for the content, products, or services on these third-party sites and do not endorse them. Your interactions with such third-party sites are at your own discretion and risk.one other than us or you have any right to enforce any of these terms.

22. Transfer of rights

• 22.1 We may transfer our rights or obligations under these terms to another business without your consent. However, we will notify you of the transfer, and your rights under these terms will not be adversely affected.
• 22.2 Changes to Terms and Conditions. We may update these terms occasionally. Any updates will be posted on this page, and the date of the latest revision will be noted. It is your responsibility to review these terms periodically for any updates.
• 22.3 You may not transfer your rights or obligations under these terms to anyone else without our prior written consent.

23. Complaints

• 23.1 If you are unhappy with us or the services we have provided to you, please contact us info@presencesessions.com